FOI

Freedom of Information Act

Publication Scheme for Thompson Opticians Ltd as required by the Freedom of Information Act 2000.

Introduction

This Publication scheme is a complete guide to the information routinely made available to the public by Thompson Opticians Ltd. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.

How the information is made available?

The information within each Class is available in hard copy from:

6 Clayport Street, Alnwick, Northumberland NE66 1JU, or can be printed from this website.

Your Rights to Information


Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: 6 Clayport Street, Alnwick, Northumberland NE66 1JU or email customer-services@thompson-opticians.com

Classes of Information

All NHS information at Thompson Opticians is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

1) Who we are


2) Our services

Our practice provides free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please ask for details in one of our practices or visit www.thompson-opticians.com/page/services.

Appointments for eye tests can be booked online at www.thompson-opticians.com/page/appointments or by contacting your local practice, a list is available at www.thompson-opticians.com/page/branches

3) Financial and funding information

For every eye test performed on behalf of the NHS the practice receives a set fee of £21.31. These fees covers expenses such as optometrist and staff salaries, equipment costs and other practice overheads.

If you are not eligible for the NHS eye test, please contact the practice for details of our current charges.

4) Regular publications and information for the public

A complete set of information about optical and ocular conditions, eye tests, glasses, and contact lenses, can be found at www.thompson-opticians.com

Some of this information is also available in patient leaflets. These are freely available from all our practice. To request a set of leaflets by post, please write to:

Customer Services, 6 Clayport Street, Alnwick, Northumberland NE66 1JU

5) Complaints

If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager at the practice concerned. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive please contact Customer Services on 01665600195. A full copy of our complaints policy is available on and can be found in Class 6.

6) Our policies and procedures

These are available on request from Customer Services, 6 Clayport Street, Alnwick, Northumberland NE66 1JU

7) This publication scheme

In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.

Useful Resources

Websites:

Publications:

 

Copyright:

Material available through this publication scheme is copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium, provided it is done so accurately in a manner that will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance notes see www.hmso.gov.uk/guides.htm.